Gaurav Jindal

Automated control assessment of ISO-27001 controls, reduction of 25% effort of manual control testing for a European Bank. Migrated BIA, BCP and DR spreadsheet-based assessment to centralized, automated and transparent ServiceNow BCM module. Implemented Advance Risk Assessment to generate Risk Score, rollout Vendor Risk Management. Lead to build internal service offering, participated in the 120% growth of security practice by volunteering RFP, conducting trainings and helped in the recruitment.

Worked as CMDB Product Owner, act as the bridge between the internal stakeholders and Development team to created common data model and relationship matrix. Discovery environment setup, MID Server installation, create schedule job for SNMP, SHS, WMI, Database and cloud discovery. Validate probes and sensors, discovery patterns and troubleshoot. Building solution for uCMDB to Service now integration, migrate CI data from uCMDB to Service now. Define Normalization and Reconciliation rules for the CMDB.

develop global standard policies, design and implemented a new global Service Management Suite. Agreed scope of the IT services management processes, functions, the items that are to be controlled, and the information to be recorded with business and IT stakeholders.Lead Service Management projects and tools globally for all group divisions with BMC Remedy, Jira and Service Now

Lead SRM, CMDB, Asset, Smart Reporting and Analytics requirements.Migrated Analytics reports to the BMC Smart Reporting. Setup environment for the BMC My IT, Smart IT, DWPA etc. BMC ADDM setup and discovery setup. RBE, customization and rule modification. Remedy platform upgrade and data migration.

Integrated CMDB with 3rd party application, Implemented Software Asset Management. Worked on atrium Integrator custom Jobs as well as remedy customization. Integrated “Site Minder”(ADFS server of customer) with BMC RSSO using SAML2 protocol. Worked on performance improvement of the Remedy platform and ITSM application. Worked with various POC like True Sight Installation and configuration.

Supported BMC Atrium CMDB, RSSO/ASSO, drift, atrium Integrator for various BMC EMEA customer. Followed Leading Indicators set by company. I was responsible to understand customers issue, acknowledge and set the expectation of the customer as per the business, technical complexity of the requirement. Conduct swarming with the team member and R&D and suggest solutions on the issue.Conduct training of the team meats and help them in their technical challenges.

Worked with Tech M/Huawei operations team to gather business requirements. Integration with 3rd party application like MBNL and Wipro GCC, using BMC AO. Remedy CM Implementation and Customization as per the business need. Creation of Complex SRD’s and customization in the SRM to help fulfillment journey. L3 Support to Operation user for the ITSM application customization.

Worked for British Telecom for 1.5 years on customization and support of custom product named “Expedio”. Successfully delivered Business critical CR like SIPT Trunk, Customer Configuration, Order Management Automation. Worked for CSC (Australia) for 11 month, intended to implement and track creation, updating and deletion of CI’s or its relationships, along with Asset Management application customization.

Computer Application