Andreas Stamm

Global lead role in deploying a customer and intermediary experience framework across currently > 20 markets through consistent implementation of the Net Promoter System methodology and related disciplines targeting tangible change

Supported shared services unit in expanding its services and offshore capabilities (e.g. in India, Romania, Spain); Lead role in acquisition and implementation of programmes/ projects, establishing teams, workflows and SLA agreements

Lead role in establishing a global customer experience capability; Implemented a company-wide voice of the customer framework through adoption of the Net Promoter System methodology; Defined procedures for follow-up with customers to mitigate issues and drive cultural change at the front-line

Project lead role in development and implementation of corporate incentive plans according to strategy; Further developed offshore processing capabilities within Sales Operations area

Established Sales Operations capability within India shared service centre to offshore and standardise commission administration of >800 internal account executives and external sales partners from across 16 countries; Key responsibilities: process and system design, recruiting and management of administrative team, definition of service level agreements and hand-over to local management

Implemented and further developed sales controlling and analysis platforms; Provided management support in forecasting and target setting

P&L responsibility (~20m CHF) for chilled product portfolio; Turned around product portfolio addressing profitability challenge and managed introduction of premium Italian food product range under Unilever’s global ‘Bertolli’ brand; Introduced numerous product innovations

Banking & Finance