shatha alsayed
Bis 2023, Senior Cisco High Touch Engineer, Estarta
Abschluss: Bachelor's, Al-Balqaa Applied University
Wien, Österreich
Über mich
An experienced engineer with problem solving and effective troubleshooting who has a fair background in the implementation and maintenance of Cisco Network products (UCS, Nexus, ACI, CUCM, Cisco Router, Cisco Switches). Possesses excellent soft skills and communication skills that allows me to interpret my technical experience into a high level of support for elite customers.
Werdegang
Berufserfahrung von shatha alsayed
Bis heute 9 Jahre und 11 Monate, seit Aug. 2014
Senior customer Technical Support Engineer
Estarta
-Outsourcing for Cisco TAC (technical assistance center ). - Provide technical support to customer base to resolve moderate to highly complex issues related to the UCS infrastructures network connectivity issues, - provide root cause analysis of crash issues, working with Hypervisors operating systems (ESXI, Linux, windows ...) - Train and mentor fresh employees to improve their technical knowledge and help them handle their cases more efficiently and use the correct troubleshooting path.
4 Jahre und 5 Monate, Juni 2019 - Okt. 2023
Senior Cisco High Touch Engineer
Estarta
- Outsoutcing for Cisco systems - Provide Network-level problem resolution, including troubleshooting on the entire Cisco network and working with Cisco Products including UCS, Nexus, CUCM, and other components. - Provide Software Referrals to address critical problems identified across customers’ install base. - Review and analyze trends and work with the High Touch Operations Manager (HTOM) in providing quarterly reports detailing corrective action plans, and other actions planned for the next quarter.
Ausbildung von shatha alsayed
2009 - 2013
Computer Engineering
Al-Balqaa Applied University
Sprachen
Arabisch
Muttersprache
Englisch
Fließend
Deutsch
Grundlagen