Mohammed Abbas
Bis 2016, Computer Science, Annamalai University
Bangalore, Indien
Über mich
Experienced engineer in Network and Cyber Security domain. Possess rich hands-on experience in security products such as Multi-Vendor Firewalls (FortiGate, Palo Alto, Cisco ASA, Checkpoint, Forcepoint, Sophos, Juniper SRX), Gemalto Safenet 2FA, RSA 2FA, Zscaler Cloud Proxy (ZIA/ZPA) and Privileged Access Manager (PAM) Solutions. Proven expertise in solving tough issues reported by the customers with an in-depth analysis skills. Administrate and troubleshoot Network devices end-to-end. Well experienced in Customer and Escalations handling with proven track record of converting customer escalations into positive customer experiences and CSATs.
Werdegang
Berufserfahrung von Mohammed Abbas
Bis heute 2 Jahre und 2 Monate, seit Mai 2022
Escalation Engineer
Zscaler Softech Inc
• Responsible for solving some of the toughest customer issues which has Executive level visibility from both Zscaler and Customer sides. • To provide advanced Technical Support in escalated cases of Premium, Platinum & Top 100 segments customers of Zscaler. • Products supported are ZIA, ZCC, ZDX, VZEN & PZEN, NSS, SIPA and ZPA.
2 Jahre und 9 Monate, Sep. 2019 - Mai 2022
Assistant Manager - Cyber Security Response Center
TATA Communications Limited
5 Monate, Aug. 2018 - Dez. 2018
Senior Technical Associate
TATA Communications Limited
11 Monate, Okt. 2017 - Aug. 2018
Network Engineer
CSS Corp Pvt Ltd
1 Jahr und 7 Monate, Apr. 2016 - Okt. 2017
Senior Systems Engineer
Cognizant Technology Solutions India Pvt Ltd
8 Monate, Aug. 2015 - März 2016
Technical Support Associate
Nityo Infotech
1 Jahr und 3 Monate, Mai 2014 - Juli 2015
FMS Engineer
PCS Technology Ltd
Ausbildung von Mohammed Abbas
1 Jahr und 11 Monate, Juli 2014 - Mai 2016
Computer Science
Annamalai University
1 Jahr und 11 Monate, Juli 2010 - Mai 2012
Electronics and Communication Engineering
Government Polytechnic College, Coimbatore