Poppy Allen

Berufserfahrung von Poppy Allen

• Bis heute 7 Jahre und 6 Monate, seit 2017

  Associate Digital Consultant

  Parallel Consulting

• 3 Jahre und 7 Monate, Feb. 2014 - Aug. 2017

  Customer Relations Executive

  Hastings Direct

  Hastings Direct is one of the UK's leading motor insurers. As a complaint handler, my primary responsibilities were to identify, investigate and address customer's complaint. Once I had completed my thorough investigations, I would then attempt to contact the customer via telephone and/or letter to propose and negotiate a fair resolution. Other aspects of the role included, route cause analysis, customer service, administration, time management and file ownership.