Payman Afzal
Angestellt, Head of Operations, OnePageCRM
Galway, Irland
Über mich
As the Head of Operations at OnePageCRM, the #1 action-focused CRM for small businesses, I oversee the execution of IT projects from inception to delivery, ensuring quality, efficiency, and customer satisfaction. I have more than four years of experience in this role, and I hold a certification as a Sales CRM Expert from OnePageCRM. I manage a team of testers, project managers, and tech support members, developing workflows, processes, and delivering projects. I also direct recruitment activities, staff operations, training, and performance to accomplish objectives. I have a proven track record of delivering on projects' key objectives with agreed budgets, timelines, and standards, and building and nurturing professional relationships with a wide range of stakeholders. I am passionate about using project management tools and techniques for positive, successful outcomes, and I regularly draft accurate weekly management reports to illustrate project timelines and progress.
Werdegang
Berufserfahrung von Payman Afzal
Bis heute 3 Jahre und 7 Monate, seit Dez. 2020
Head of Operations
OnePageCRM
Bis heute 6 Jahre und 6 Monate, seit Jan. 2018
Operations Lead
OnePageCRM
Oversaw execution of IT projects from inception to execution. Minimised disruptions by strategically planning and communicating scheduled down-time and management of project delivery. Managed team of Testers, Project managers and Tech Support members in developing workflows, processes and delivering projects. Oversaw staff operations, training and performance to accomplish objectives. Directed recruitment activities to select and hire talented workforce.
1 Jahr und 11 Monate, Feb. 2018 - Dez. 2019
Project & Operations Manager
OnePageCRM
Provided professional services and support in a dynamic work environment. Delivered on projects' key objectives with agreed budgets, timelines and standards. Built and nurtured professional relationships with wide range of stakeholders. Led meetings with both external and internal teams to facilitate and drive project completion and provide status updates. Led technical delivery teams to deliver high-quality solutions within agreed timescales.
1 Jahr und 11 Monate, März 2016 - Jan. 2018
QA Lead
OnePageCRM
My current activities includes ensuring the implementation of process, procedures and standards in context to verification of developed software and intended requirements. Testing OnePageCRM manually without using any automated tool or any script. Manual testing includes unit testing, integration testing, system testing and user acceptance testing.
2 Jahre und 8 Monate, Mai 2014 - Dez. 2016
Self-employed
Butterfly Beauty
I created and managed butterfly beauty an online shop. Focusing on customer queries, customer service, products portfolio, planning, procurement, smooth running of web page, optimising web page for search engines, making web page easy to use for customers etc. depending on requirements. It enhanced my confidence in making difficult business decisions. How tough and difficult it is to set-up and run businesses in today's dynamic environment.
Ausbildung von Payman Afzal
2 Jahre, Jan. 2009 - Dez. 2010
International business
Cardiff Metropolitan University
Sprachen
Englisch
Muttersprache
Arabisch
Grundlagen
Urdu
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