Natalia Avanesova

1. Identify and maximize sales opportunities and increase customer retention rates. 2. Assisting customers find the most suitable solution according to their needs. 3. Work to achieve high customer’s satisfaction rates by providing optimal customer service. 4. Help to increase customer retention by striving to create wonderful customer experience.

1.Fully comprehend the entire work of the supply chain from placing an order to shipment 2.Utilized planning techniques to meet the needs of WH 3.Implement methods/practices to ensure the most economical storage of spare parts 4.Monitor inventory levels and ensure correct planning parameters 5.Participating in development of modifications of spare parts sales and inventory control system 6.Forecasting and planning 7.Reporting on regular basis to direct management 8.Communicating with suppliers

1. Proceeding customers’ claims on damages and shortages ofspare parts. 2. Making decisions of reimbursement for non-supplied and damaged cargo to dealers.

1. Proceeding customers’ claims on damages and shortages ofspare parts. 2. Making decisions of reimbursement for non-supplied and damaged cargo. 3. Processing customers’ orders. Close interaction with customers. 4. Updating data in parts sales and inventory control system

Economist – manager diploma in tourism and hospitality management, specialist degree.