Miljan Novicevic

Revenue and cost analysis related to Total Software Group within IBM for CEE region Support of SWG Services leader by tracking the Gross Profit (GP%) performance and providing forecast of SWG Services business line’s performance in CEE Preparing cost budget for all business units and divisions within the region Providing analysis of contract portfolio – monthly results, forecasting, actuals In direct contact with the regional CFO with whom I communicate on a daily basis and to whom I directly report to

 Assessed company’s financial information by collecting information regarding savings, asset allocation, tax planning, and etc.  Provided financial management information regarding company’s financial health – prepared financial status analysis and reports  Researched information from various sources including providers of financial products in order to advise the company on the possible loan options  Developed financial strategies to help and guide the management in meeting financial plans

 Developed and analyzed student satisfaction surveys  Created work schedules for employees  Interviewed job applicants  Conducted presentations for new students and faculty on technology usage

Worked with general ledger accounts  Assisted with tax compliance requirements  Created payment plans  Prepared preliminary valuations of other small firms for acquisition purposes  Worked on SAP Business One software

 General promotion of the products and sold computers in the store  Recognized by company for outstanding sales service  Resolved customers’ complaints in a manner consistent with company policy, and with customer satisfaction in mind  Continuously trained new and current employees

 Provided customer support for meetings, conferences, commencements, and classes  Provided user assistance and training with operation on multimedia systems  Provided technical support for audio visual systems