Matthias Spahn

Professionelle Funktechnik

- Lead the after sales department - Online-, Social Media Services, Service Marketing - Briefing, training of the contact-&service centers, ensuring the logistical supply of products/parts - Continuous KPI-&quality control, initiating of improvements - Development&introduction of service processes&leading projects - Implementation of and compliance with company policies - Disciplinary management of the After Sales Team - Contract negotiations, SLA´s, quotation preparation - Budget&cost control

- Service marketing & technical sales and distribution for consumer electronic-, IT- and mobile products - Leading the after sales team (Salesforce) - Acquisition of new customers and markets - Serving customers and partners - Development of new business models - Contract negotiations, SLA´s, quotation preparation

Project leader for the strategic development and upgrading of customer service plazas nationwide •In-Shop-Service/F2F/B2C management and development of new service strategies •Development and implementation of an environment friendly shuttle service via hybrid car (24h repair for dealers) •Development and implementation of home delivery services (for end customers by courier) Service marketing (contact center, web and onsite) Sales force training and support Product-, contract- and team management

Strategic service partner network management Mobile network operators and retailer B2B support Development, implementation and improvement of service processes Balance control of repair speed, quality and costs KPI control Product-, service center- and contact center trainings Company / partner audit responsibility

Mobile Device Repair Management Team Management Resource Planning Forecasting Risk Management Repair Performance Control and Improvements