Marco Tonsi

Berufserfahrung von Marco Tonsi

• Bis heute 17 Jahre und 1 Monat, seit Juni 2007

  Customer service

  Digital River

  Processing and monitoring orders online,Escalating issues and complaints to second liners or management,Maintaining a log of open issues and keeping customers informed of any progress.

• 1 Jahr und 1 Monat, Juni 2007 - Juni 2008

  Customer service

  Digital River

  Processing and monitoring orders online,Escalating issues and complaints to second liners or management,Maintaining a log of open issues and keeping customers informed of any progress.

• 5 Monate, Jan. 2007 - Mai 2007

  Customer Care Representative

  Symantec Limited, Shannon

  Answering calls and emails while managing customer queries and complaints,Helping customers accessing their software online,Providing customers with support while maintaining a high quality of service;

• 2 Jahre und 6 Monate, Juni 2004 - Nov. 2006

  Sole trader in Advertisement and Marketing

  Fotoshoe Fashion Magazine, Italy

  Selling advertisement pages in a shoe magazine driving across Italy according to target;Developing my personal business by cold calling, setting up appointments;Overseas business travelling (international shoe fair in China, U.S.A, Russia);Implementing sales strategies to maximise the revenue; market study;Finding new customers & classifying by region;

• 1 Jahr und 11 Monate, Juni 2002 - Apr. 2004

  Sales Assistant Manager

  Starboard Cruise – Miami, Florida - U.S.A

  Selling with target on a commission basis in 5 luxury shops;Team management, staff training;Communicating promotions and advertising products in the ship magazine,Managing and inventorying stocks;Arranging stock on shelves in sales area.

• 9 Monate, Okt. 2001 - Juni 2002

  Logistic Sales Agent

  SDV International – Italy

  Dealing with shipping companies by phone and emails to organize international transport;Ensuring that international supply chain solutions are executed and delivered in line with customer expectations and contractual obligations;Coordinating the shipment, from the supply chain including overseas partners and international freight providers, through customs, to local warehouse, distributors and local suppliers.

• 2 Jahre und 4 Monate, Mai 1999 - Aug. 2001

  Self Employed Sales and Marketing Representative

  Moreschi – High quality shoes industry, Italy

  Selling shoes Business to Business driving across Italy;Finding new customers via telemarketing and sales to sales promotion;Conducting in-store promotions, events and product training seminars;Taking part to international shoe fairs (Las Vegas, Moscow, China, Milan);Achievement of agreed targets and quotation for existing business and growth;