Lucia Kovács

- responsibility for and management of projects in the area of insurance product testing - coordination of testing process - independent preparation of specialist functional test cases and performance of tests - running and evaluation of automated tests by means of internal tools - support and consulting of vocational issues - communication with testers and developers from parent company in Germany - classification, creation and analysis of customer requirements

- responsible for team performance - coaching newcomers - auditing agents - trainings for new processes - pre delivery training for new hires - TL back up - trainings

- customer care - order tracking - call transfering - care of new hires - coaching new hires processes

- administration and organization support for Country Manager - communication and cooperation with state offices, customers and other department - responsibility for stationery, evidence of pool cars, daily routines in office - write minutes books of management meetings

- invoicing - communication with German department - team work - communication among departments

- administration - auxiliary accountancy - invoicing - mass correspondence - work with cash register