Kim Stauss

Development and execution of marketing and sales strategy, managing budget, conceptualization and execution of marketing activities (on –and offline campaigns), content creation, development improvement of customer journey via CRM, experimentation on new marketing channels and their efficiency through AB testing and data analysis, defining OKRs and investigating Key Metrics and KPI’s, defining and executing customer engagement projects, tracking and analyzing customer data,

• Development and execution of the travel trade marketing strategy including preparation and maintenance of budget, marketing plan and the conceptualization and execution of marketing activities and campaigns • Process and project management including coordination with all departments, participating hotels and consortia partners • Monthly reporting • Responsible for creating concepts, the project planning and execution • Relationship management within consortia, corporates and the Travel Trade

Event Executive In addition to the below listed tasks of the Event Sales Coordinator position: • Responsible for the monthly Food and Beverage Forecast • MOD (Manager on Duty) • Training and management of interns • Competitor supervision and analysis

Event Sales Coordinator • Responsible for structuring and defining the event department with the Hotel being new on the market • Defining availability and rates according to sales strategies and revenue tools • Creation of proposals and contracts and monitoring the return flow • Creation of promotional activities for all business sectors • Personal support and guidance of all groups and events • Increase of contractual estimated revenue by additional sales

• Creating and writing proposals • Communicating and negotiating with customers and suppliers • Assisting with client enquiries and responding to these where required in the correct manner • Preparing and co-ordinating operational aspects of client programs and travel arrangements in the UK • Ensuring client files are managed and the corresponding accounts procedure is correctly implemented • Preparing contracts and invoices • Development of Business standard communication in English

Apprenticeship “Hotelfachfrau IHK” Three year trainee program in hotel management • Coordinating Housekeeping • Organizing the daily routine of the hotel while working at the reception • Managing events and banquets while working in the events department • Being a service member at banquets as well as at the two existing “a la carte” restaurants • Going through and working for all departments of the hotel