Kilian McGetrick
Angestellt, Customer Success Manager - Frankfurt, AVEVA
Frankfurt am Main, Deutschland
Über mich
I am a senior Customer Success Manager with presales and sales experience, 6 years in software sales, 7 in unified communications. During my career so far I have spent 5 years managing teams of salespeople & sales managers. I have a consultative approach. I create engaging proof of concept technical presentations. I have a strong dedication to partnering clients and building long-term relationships. I have acquired and developed business in complex multi-product portfolios. I have experience with the APAC and EMEA markets. I have been living in Germany for 9 years. I have come to understand that my convivial nature and persistent delivery of promises builds strong business relationships based on trust. My background and career path which covers a wide range of products sold nationally and internationally from three capital cities, has afforded me the ability to learn and adapt to new markets, technologies and nationalities quickly.
Werdegang
Berufserfahrung von Kilian McGetrick
Bis heute 3 Jahre und 4 Monate, seit März 2021
Customer Success Manager - Frankfurt
AVEVA
Onboarding clients and driving adoption. Showcasing our online resources. Building and developing relationships towards the goal of strategic partnerships. Ensuring client awareness of product updates & new products, user conferences and renewals. Drving product adoption. Creating digital strategies to support these activities. Maintaining high customer health score and customer satisfaction levels. Managing a wide portfolio of clients with a combined Annual Recurring Revenue of 11m.
Engaging with clients during the initial onboarding, building and developing the relationship towards a strategic partnership. Ensuring client awareness of product updates, new products, user conferences and renewals. Aligning our resources with the business objectives of our customers to help them realise their goals through the adoption of our products and services. Creating digital strategies to support these activities.
10 Monate, Feb. 2019 - Nov. 2019
German Language Student - Heidelberg
Pädagogische Hochschule Heidelberg
I took a sabbatical to improve my German
2 Jahre und 3 Monate, Okt. 2016 - Dez. 2018
Software Solution Specialist - Customer Success Team - Karlsruhe
Clarivate Analytics (division divested from Thomson Reuters)
Solution selling and technical consulting for the implementation of the highly configurable and integratable software platform Responsibilities: Technical presentations; Answering technical requirements; Configuring proof of concepts; Technical statement of works; Training regional sales teams and clients on usability and configurability; Advising on: go to market strategy, product pricing, hosting solution offering; product training academy Personal achievements: Achieving annual targets and bonuses
2 Jahre und 4 Monate, Juni 2014 - Sep. 2016
EMEA & APAC Sales & Customer Success Manager - Karlsruhe
Thomson ReutersSolution selling and technical consulting for the implementation of the highly configurable and integratable software platform Responsibilities: Technical presentations; Answering technical requirements; Configuring proof of concepts; Technical statement of works; Training regional sales teams and clients on usability and configurability; Advising on: go to market strategy, product pricing, hosting solution offering; product training academy Personal achievements: Achieving annual targets and bonuses
3 Jahre, Jan. 2011 - Dez. 2013
Client Relations Manager
One Point Communications - London UK
Promoted from New Business Field Sales Manager Responsibilities: New business acquisitions in mobile, hosted, fixed, connectivity & conferencing solutions; Project managing; Liaising with networks; Managing, supporting & retaining the client base; Introducing further solutions; Testing, installing & programming hosted phone solutions; Presenting quarterly activity analysis to build a better cost versus value proposition Achievements: Overachieved annual new sales and retention target
1 Jahr und 3 Monate, Okt. 2009 - Dez. 2010
Business Markets Manager
Orange Business Services - London, UK
Responsibilities: Self-generating new business in Central London in the 50-250 employee SMBs; Selling mobile & fixed solutions; Managing client for initial 3 months before handover to account managers to ensure customer satisfaction Achievements: Top Performer Blackberry Sales, Top Performing Team HTC Sales
2 Jahre und 11 Monate, Nov. 2006 - Sep. 2009
Central London Field Sales Advertising Executive
The Yell Group - London, UK
Responsibilities: Delivering a new business target and an account retention & development target across print, internet & phone advertising,; Campaign managing; Providing lead-generating multi-product advertising & marketing strategies; Mentoring Achievements: Top Internet Sales Performer, Regular Academy Award Winner, Yell Top 100 Nominee, Sales Excellence Accreditation 2008
3 Jahre, Nov. 2003 - Okt. 2006
Team Leader / Field Sales Advertising Consultant
Thomson Directories - London, UK
Promoted from Training Manager/Advertising Executive Responsible for a team of 8 advertising consultants Responsibilities: Self-generating and closing new business leads; Pipeline development; Campaign management; Managing, setting team & individual targets, KPI’s & goals; Field accompaniments; Mentoring & training Achievements: Internet Sales Award & Under-Penetrated Classification Revenue Award
3 Jahre und 3 Monate, Aug. 2000 - Okt. 2003
Deputy Regional Manager NSW
Salesforce Australia Pty Ltd - Sydney, Australia
Promoted from Sales Representative to Deputy Regional Manager Responsible for 10 managers & 72 sales staff Responsibilities: Self-generating leads; Pipeline development; Closing business; Managing teams; Managing managers; Interviewing; Sales training; Managing region; Negotiating with suppliers
2 Jahre und 10 Monate, Okt. 1997 - Juli 2000
New Business Development Manager
Broadsystem Australia Pty Ltd - Sydney, Australia
Promoted from Operations Assistant to Business Development Manager Responsibilities: Systems checking; Programming & monitoring services; Delivering results to clients; Liaising between programmers and sales team; On-site client training; Selling services to new & existing clients throughout Australia
4 Jahre und 2 Monate, Aug. 1993 - Sep. 1997
Project Manager
Westpac Banking Corporation - Sydney, Australia
Implementing internal departmental moves throughout the banking high rise city offices Programming, monitoring and altering centralized building management systems Liaising with a range of external contractors to ensure timely job completion
Ausbildung von Kilian McGetrick
Bis heute 3 Jahre und 5 Monate, seit Feb. 2021
MSc Digital Business
University of Salford
Courses include: Project Management; Digital Business & Entrepreneurship; Search & Social Media Marketing; Information Systems & Digital Transformation. GPA - 67% Dissertation in progress.
3 Jahre und 10 Monate, Sep. 1989 - Juni 1993
Computer Science & Applied Maths
Dublin Institute of Technology
Computer Science Applied Maths French
Sprachen
Englisch
Muttersprache
Deutsch
Gut
Französisch
Gut