Julio de Araujo Visses

Currently Managing the Telecom of Unilever.

Lead multi-disciplinary IT/telecom projects supporting British American Tobacco mission objectives. Responsible for working with both contract and customer leadership to initiate, plan, execute, monitor and control, working closely with complex IT projects while meeting the day-to-day operational needs of the organization.

Responsible for the delivery of the services provided by Getronics and NNIT towards Pandora, focusing on office and field support (Pandora HQ and stores across Brazil and Latin America).

At this position I take part in a 24x7 team with a rotating shift plan. We are responsible for making sure the business is always running and to take the first steps to isolate and troubleshoot issues, coordinating the involvement of other stakeholders and escalations when necessary by managing conference calls and finding the right people to solve problems. We used to work closely with the Sysops team that is responsible for working our server farms and network infrastructure.

At IBM I was working with the Unix Support project for Ericsson and Sprint. I was responsible for NRM (Network Resource Management) application. That application run in Unix AIX and the maintenance was my responsibility, working also with Python and shell script.

At BT I had the chance to work with technologies such as T1/E1, T3/E3, SONET, ATM, MPLS and frame-relay, performing 1st and 2nd level troubleshooting and dealing directly with corporate customers and ISPs to ensure the availability of services.

At Asyst International I’ve worked for the Server Support Project, where I was responsible for the Hardware maintenance of the servers. Including DELL and HP technologies. In this position I developed the cooling system of the servers in the Data-Center and the machines disposition.