Ekaterina Fischer

Berufserfahrung von Ekaterina Fischer

• Bis heute 13 Jahre und 3 Monate, seit Apr. 2011

  Senior Team Head Customer Service

  PUMA Group

  Fully in charge of customer service toward Puma’s retail clients (wholesale) in Russia, Belarus, Kazakhstan and Mongolia. Management of four subordinates in charge of: showroom activities for in-house product exhibitions; system and logistics issues, coordination between clients & the sales department. Client-facing order capture tool: providing clients with tech support throughout their ordering activities. SAP management.

• 9 Jahre und 6 Monate, Juni 2001 - Nov. 2010

  Head of Customer Service

  Benetton Group Spa

  In charge of customer service toward Benetton’s wholesale clients in Russia, Belarus, Kazakhstan, Mongolia, Azerbaijan and the Baltic states. Responsibilities included: contract management; control over accounts receivable; coordination between clients & the logistics department, for merchandise flow and documentation; organization and tracking of deliveries for key accounts; management of shortages and damaged goods; management of advertising budget, mostly out of home, by region.