Dmitry Figol
Bis 2017, Customer Support Engineer, Cisco Systems, Inc.
Krąków, Polen
Werdegang
Berufserfahrung von Dmitry Figol
2 Jahre und 2 Monate, Sep. 2015 - Okt. 2017
Customer Support Engineer
Cisco Systems, Inc.
Cisco TAC engineer in Core Architecture and VPN teams Achieved: • Around 1000 customer issues solved • Helped several people to achieve their certifications • Being lab ambassador as well as technical escalation point for the team • Leading a program for onboarding of new TAC engineers Responsibilities: • Solving customers’ problems on daily basis • Troubleshooting VPN technologies • Investigating software related issues on Cisco platforms • Working closely with development teams in order to fix issues
1 Jahr und 3 Monate, Aug. 2012 - Okt. 2013
Junior Developer
Game Development
Used Python to edit MMORPG datapacks according to requirements specification. Used Python, MongoDB and Redis for parsing, storing and analyzing logs. Created/edited logic of non-player characters using special AI language NASC. Learned some basics of MS SQL usage and administration.
Ausbildung von Dmitry Figol
1 Jahr und 6 Monate, März 2014 - Aug. 2015
Communication Systems and Networks
TH Köln
1 Jahr und 11 Monate, Sep. 2012 - Juli 2014
Networking
Cisco Networking Academy
CCNA R&S, CCNA Security, CCNP TSHOOT
3 Jahre und 10 Monate, Sep. 2009 - Juni 2013
Telecommunications Engineering
Odessa National Telecommunications Academy
Sprachen
Englisch
Fließend
Russisch
Muttersprache
Ukrainian
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