Diana Aguirre Rosales

Senior Manager in Service Delivery 90 people in project to deliver IT services.

• Definition of strategy to deliver the IT service according to ITIL methodology. • Managing of local teams. • Reporting the evolution of the service. • Evaluating results of service according to the SLA agreed. • Definition of best practices to improve de service. • Creation of budgets related to the service. • Creation of new personalized plan to improve the IT platform of each customer. Partner: NTT Communications

Sopra Group Spain SUPPORT & QUALITY TESTING ENGINEER / PROJECT MANAGER Gas Natural Company SAP IS-U: Support and testing of SAP IS-U applications, main operational process: accounting, prices, etc. SAP PM: Support and testing of SAP PM applications, related to operational process. Managing and reporting the service results weekly, and planning and controlling monthly interventions. May ‘08 – June ‘09 Generalitat of Catalonia – Project Manager Managing software/hardware and telecommunications projects

Interfacom S.A. PRODUCT LAUNCH ENGINEER Developing and managing the launch of new software and hardware products. Planning the project, coordinating providers, stakeholders, and human resources (multicultural team)s. Participating in cross functional teams to optimize productivity. Conduct the support process. Prepare product’s documentation. Technologies involved: Oracle, Java, servers, windows 2003 server, exchange, VPN, CISCO router. Communication GRPS, GSM, radio.