Mag. Claudia Willecke
Bis 2023, Senior Customer Service Manager DE VCC, Wayfair
Abschluss: Magister Artium, University of Regensburg
Regensburg, Deutschland
Über mich
Experienced leader with a passion for great teams that offer first-class customer service
Werdegang
Berufserfahrung von Claudia Willecke
Site leader for a group of investigators and their managers, securing buyer and seller protection and Compliance. Management of daily operations. Continuous process optimization and loss prevention.
2 Jahre und 1 Monat, Aug. 2013 - Aug. 2015
Program Manager
Amazon.de
EU point of contact for the EU seller support teams, managing several partner teams in Germany, India Serbia, Poland and the Philippines. Management of daily operations in terms of quality and speed of service, as well as contact volume.
5 Jahre und 1 Monat, Aug. 2008 - Aug. 2013
Site Manager Seller Support / TAM Regensburg,
AMAZON.DE
Leader of the first German Seller Support team. Managing the local team of seller agents and their managers in daily operations.
5 Jahre und 4 Monate, Nov. 1989 - Feb. 1995
Second Level Manager
McDonald's Regensburg
Ausbildung von Claudia Willecke
1989 - 1997
British, American and German language and literature
University of Regensburg
Sprachen
Englisch
Fließend
Deutsch
Muttersprache