Chijioke Anoliefo

• Activate and manage customer data validation campaigns • Activate and manage customer retention campaigns • Activate and manage customer conversion campaigns • Activate and manage customer awareness campaigns • Manage customer satisfaction survey campaigns • Contact center build operate and transfer (BOT) • In-house contact center management • Outsource contact center services • Call center implementation.

• Ensuring smooth implementation of change within the call Center • Manage cross functional relationships with operational support and support units such as marketing, information systems, Establishing monthly meetings with other departments to review Call Center Operations • Evolve a value based and customer focused call center • Develop operational policies and procedures to address existing call issues • Ensure implementation of defined policies and procedures

• Handles daily target of incoming complains and resolves customer’s queries via relevant system and application within agreed service level. • Telemarketing of company’s products and services and offers professional advice to prospective prepaid and post-paid customers on suitable products and service. • Tracking, resolving and recording customers’ queries unto CIMS (Customer Interactive Management System) • Captures customer details on customer interaction management systems for project R.O.S.E in prepara

Utilized previously established contacts to support efforts in selling the company’s software products and corporate training services • Part of sales team that won the contract for the deployment of Ratio One® Human resources software to May & Baker Plc • Active member of sales team that won the contract for MTN IT staff training on Oracle database management. • Built ongoing business relationship to renew the contract on maintenance of corporate portal of Guaranty Trust Bank plc.

Contributed significantly in establishing contacts to support efforts in selling the publication’s adverts spaces and sourcing for sponsorship for its annual book-fair. • Sale of a full page adverts to Total, Chevron, ExxonMobil, SHELL Pet Dev, Oil Test Nig Ltd and Oil Data Ltd worth above $15,000 • Utilized previously established contacts in getting sponsorships from Ecobank Plc, First Bank Plc and the French cultural center for the annual book-fair. • Organizing the quarterly presentations and annual book

Biology,curricullum studies