Bruno Almeida

- Monitoring, operation and administration of Genesys telecommunications environments, integrated with Avaya and related communication systems; - Administration of network resources, focused on the telecommunications environment and his good operation; - Responsible for verifying the infrastructure of servers involved with large telecommunication operations;

Execution of level 1 and 2 activities. End-user support, both remote and in-person. (D-Link, Cisco, TP-Link, Mikrotik, 3COM, among others), servers (HP, Dell, Apple, Lenovo, among others), security frameworks (SonicWall, Fortinet, among others), servers (Linux, Windows), IP telephony environments (Asterisk, Elastix), management tools and systems.

Performing activities related to the monitoring of processes and operations, service and call opening, end customer support, troubleshooting. Monitoring, analysis and configuration of networks. Contact AD environment, Windows, Linux, VMware and virtualization in general. Contact with environments directed to IP Telephony, Asterisk. Contacts with Firewall in general. Sophos, Endian, pfSense, SonicWall, Cisco, among others. Contact with Cloud Computing, AWS and related environments.

Telephonic and face-to-face assistance with focus on after-sales, customer support, administrative routines, routines of study of personal and interpersonal relationships. Development of techniques for agile and practical resolution of problems related to the customer environment involving the product or business. Creating controls, spreadsheets, and documents.

Development of projects and application of methods for improvement and greater agility in the archiving of processes and organization of contracts, in order to reduce risks of loss. Meeting goals and establishing new criteria.