Ammar Saeb

- Working as a single point of contact for 10+ daily advertisers and agencies, managing inquiries relating to the use of Meta products. - Assisting advertisers in reading, analyzing and processing ads performance and results. - Identifying, reporting and following up on technical issues affecting advertisers' ability to conduct their work. - Operating backlog management, ensuring tasks are executed in a timely manner, resulting in a significant decrease in the average handling time from 96 to 24 hours.

- Produced high-quality documents and spreadsheets for internal and customer-facing needs. - Sorted and organized files, spreadsheets and reports. - Replied incoming telephone calls, took down messages and provided information. - Created and updated rate sheets for customers. - Acquired selling and buying rates from prospective stakeholders. - Set up OKRs and KPIs to follow the company's strategies. - Audited invoices for selling and purchasing operations.

- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers. - Qualified incoming team marketing and sales leads to assist with prospecting new contacts. - Contacted customers to immediately find resolutions for escalated issues. - Managed customer expectations and helped navigate sales processes. - Helped organize sales events and meetings, including preparing materials and setting up spaces.

- Corrected data entry errors to prevent later issues such as duplication or data degradation. - Received incoming calls and handled data requests from internal stakeholders. - Located and corrected data entry errors and reported to management. - Scanned documents and saved in a database to keep records of essential organizational information. - Produced monthly reports using advanced Excel spreadsheet functions. - Drafted reports for upper management as directed.