Alana Pinto

Supporting University Directorates and Faculties in the development of corporate information systems, within the Information & Library Services PMO. Achievements: • Integration between Banner & CAS Shield for International Application Management • Analysis & pilot project delivery of Student ID Cards for Transnational Education • Redevelopment of the University Online Registration • Student Record System Process Management & Integration projects (Admissions, Placements, Applications and CRM)

Providing change and business analysis experience, to deliver management and integration expertise for complex and business critical projects and programs. Achievements: • Supporting with business analysis and process management. • Working alongside a large-scale Contract Research Organization in their ITSM Transformation programme.

Performance management, Service Level & KPI management, business reporting &continuous improvement. Achievements: • Improved CRM with implementation & training of new Dynamics tool, directly contributing to 20% of annual turnover. • Management of store space reduction, refit & optimization project. • For Year 2015-2016 – Turnover increase by +3% vs previous year. • For Year 2016-2017 – Turnover increase by +12% vs previous year figures (Based on quarterly figures to date).

Providing change and business analysis experience, to deliver management and integration expertise for complex and business critical projects and programs. Achievements: • Supporting with business development and relationship management. • Project working with a large-scale technology service provider to develop their Risk and Impact Assessment for a new business model.

Responsible for delivery of the Business Analysis Managed Service provided by qBA at North Highland. Definition and delivery of account strategy and objectives. Operating and improving the governance structure to continually manage relationships, assess client demand, maintain the quality of service, and manage resources and escalations from both the client and team.

• Defining and delivering Change Management for the Platform for Growth (PfG) Programme for implementing Oracle ERP R12 & common business processes in HR, Finance & Procurement across the BB group of operating companies • Influencing the programme to directly deliver benefits at operating company level, to lead to the group target of £30M • Impact analysis, stakeholder management, engagement and training across the team & business.

Leading the development of the Business Analysis activity within the Business Change Management team. Enabling better management of stakeholder engagement and communications, and effective IT enabled business change.

• Information Engineering • Systems Analysis • Process Modelling (inc. ERD, BPMN & UML) • Project Management • Systems Development Management (inc. Distributed Systems, Database & RAD) • International Business, Marketing & Operations Integration • Process Centred Management