jasmine jonkers
Angestellt, Order management quickship, Bruker AXS GmbH
Waghäusel, Deutschland
Werdegang
Berufserfahrung von jasmine jonkers
2 Jahre, März 2016 - Feb. 2018
team leader customer service & customer care
Goodyear Dunlop Tires Benelux
- Ensure 100% customer satisfaction -- 80% FTR principle, coaching, team meetings - Focus on efficiency gains – change management - KPI management -- call performance - delivery performance - ... - RCA analysis - Solve escalations - Support in local & regional projects
1 Jahr, Apr. 2015 - März 2016
Team Leader Customer Care
Goodyear Dunlop Tires Benelux
- Ensure 100% customer satisfaction -- 80% FTR principle, coaching, team meetings - Focus on efficiency gains - KPI management -- complained closure time - RCA analysis - Solve escalations - Support in local & regional projects
5 Jahre und 3 Monate, Jan. 2011 - März 2016
Large Account Agent Bene
Goodyear Dunlop Tires Benelux
- Ensure close relationship to the customer (SPOC principle) - Ensure close relationship to KAM - Ensure on time deliveries - perfect order management - ...
2 Monate, Dez. 2010 - Jan. 2011
Customer Service Agent Bene
Goodyear Dunlop Tires Benelux
- Ensure relationship with the customer (SPOC principle) - Ensure close relationship to KAM - Ensure perfect order management
Ausbildung von jasmine jonkers
10 Monate, Sep. 2009 - Juni 2010
Linguistics
Lessius Hogeschool
Internal & External communications in Dutch - English - Spanish
4 Jahre und 10 Monate, Sep. 2004 - Juni 2009
Linguistics
Lessius Hogeschool
Sprachen
Niederländisch
Muttersprache
Englisch
Fließend
Französisch
Gut
Spanisch
Gut
Deutsch
Gut