Yanitsa Dimova
Angestellt, Customer Success Manager, TIS GmbH
Munich, Deutschland
Werdegang
Berufserfahrung von Yanitsa Dimova
Bis heute 8 Jahre und 10 Monate, seit Sep. 2015
Customer Success Manager
TIS GmbH
- Assist the on-boarding projects for the TIS Cloud Platform with international customers - Provide technical and business expertise in solving customers’ cash management inquiries on the TIS platform - Collect and communicate product requirements with the product development team - Mentor and train customers - Analyse and solve customers’ technical and financial issues
2 Jahre und 1 Monat, Aug. 2013 - Aug. 2015
Hardware Engineer I (Storage department)
Hewlett Packard
-Providing deep technical hardware support for storage products to system administrators in Germany, Austria and Switzerland. -Root cause analysis of technical issues through remote diagnosis, documentation and knowledge databases -Timely responds to customers via phone/mail/web. Log case, provide information & troubleshoot to solve customer problem according company KPIs for the business
1 Jahr, Sep. 2012 - Aug. 2013
Technical Support Analyst with German and English
Hewlett Packard
Ausbildung von Yanitsa Dimova
6 Monate, Feb. 2011 - Juli 2011
Internationale Betriebswirtschaftslehre
Vienna University of Economics and Business
Economic & financial policy, EU in the Global Economy, Doing business in emerging markets, Japan & the 4 Asian Tigers, German, English
1 Jahr und 1 Monat, Sep. 2009 - Sep. 2010
Internationale Betriebswirtschaftslehre
Fachhochschule Ludwigshafen
International Trade, Bank economy, International Marketing, International Management, German, English
4 Jahre und 5 Monate, Sep. 2007 - Jan. 2012
International economic relations
University of Economics Varna
International Management, Finance, Economics, International Business
Sprachen
Deutsch
Fließend
Englisch
Fließend
Chinesisch
Grundlagen
Bulgarisch
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