Vivek George Koshy
Bis 2020, Technical Support Executive - VoIP, Dubai health authority
Dubai, Vereinigte Arabische Emirate
Werdegang
Berufserfahrung von Vivek George Koshy
7 Jahre und 2 Monate, Juni 2013 - Juli 2020
Technical Support Executive - VoIP
Dubai health authority
Administration of Cisco IP Telephony system, Avaya IP Telephony System, Cisco Voice Gateways, Cisco Jabber, Cisco WebEx, RightFax eFax, Operator applications Cisco ARC, Imagicle Blue’s, Avaya One-X attendant. Troubleshoot & Resolve telecom incidents based on the priorities P0, P1, P2 and P3 within the agreed SLA with stakeholders. Provide L2 & L3 support to onsite IT support team & end users to troubleshoot & resolve issues. Work closely with the vendor for IP Telephony project implementation.
2 Jahre und 5 Monate, Juli 2010 - Nov. 2012
IT Engineer
Al Zaytoon Systems
8 Monate, Nov. 2008 - Juni 2009
Network Engineer
IndiaOptions Softwares Pvt. Ltd.
Ausbildung von Vivek George Koshy
4 Jahre, Juli 2002 - Juni 2006
Computer Science
Anna University, Chennai
Sprachen
Deutsch
Grundlagen
Englisch
Fließend