Vineeth Rao

- Achieved highest ticket throughput & closure and 100% customer satisfaction rate for Q-1 2017. - Earned President’s Award for Values (Positivity) in Q-1 2017. Won Top Performer Award in H-1 2017. - Saved time and resources for both end-user and IT department by automating regular tasks. - Administered user accounts through Active Directory and email through Mimecast & Exchange consoles. - Involved in troubleshooting issues involving SQL server, Avaya VoIP phone system and Cisco Meraki.

- Installed, modified, upgraded and maintained the LAMP-based Peakwork application stack. - Collaborated closely with geographically dispersed colleagues in software development, project management and business development. - Helped identify customer-specific needs and explained complex problem-solving processes to international clients in a dynamic and deadline driven environment.

Physics Senior Project Classical Mechanics Quantum Physics Electronics & Computers Electromagnetism Statistical Analysis of Data (Minitab) Computer Science (Python) Differential Equations Linear Algebra Advanced Calculus Tocqueville's Democracy in America Montesquieu's Spirit of Laws