Vanessa Heilig

- Lead and coordinate the implementation and re-engineering of Global Key Accounts, Strategic Key Accounts and SME Accounts - Ensure that customer's needs and expectations are met throughout the implementation phase and start of service - Initiate and manage business re-engineering, continuous improvement and optimization projects for assigned accounts

- Lead and coordinate the implementation and re-engineering of Global Key Accounts, Strategic Key Accounts and SME Accounts - Ensure that customer's needs and expectations are met throughout the implementation phase and start of service - Initiate and manage business re-engineering, continuous improvement and optimization projects for assigned accounts

- Assuring an accurate transition and reflection of customer needs and requirements in relevant process and system designs - Drive questions and clarification points for client opportunities to fully understand operational and process requirements - Support during handover and implementation of awarded customer contracts - Assist internal Stakeholders/functions in supply-chain-related tenders and business development

- Supporting the implementation of new projects based on project plan and customer requirements - establishment of SOP’s - regularly reviewing and updating of Working Instructions - Daily business with a global key account: main focus was to assure that customer requirements are met in regard to the white-glove-delivery-service (hightech-logistics)

- arranging and managing road freight deliveries (such as groupage transportation, FTL and PTL loads) allover Europe from Hungarian supply centers - handling irregularities and requests / queries which occur during the transportation - evaluation and analysis/reviewing the weekly KPI performance - implement and verify actions to be taken - participate on daily confcalls with our customer to discuss ongoing topic - preparing presentations and issue analysis for monthly management meetings

Abteilung Packmittel, Großkundenleitstand, Import, Antragsannahme, Nahverkehr Food Logistics, Customer Service Export, Distributionszentrum Vaihingen/Enz

Studium zum Bachelor of Business Administration mit Schwerpunkt Einkauf & Logistik Thesis: Forecasting als essenzieller Bestandteil der Fourth Party Logistics - eine Marktanalyse zur Identifikation geeigneter IT-Tools basierend auf Kundenanforderungen Abschlussnote: 1,7

Volkswirtschaftslehre, Betriebswirtschaftslehre, Recht und Steuern, Kosten-/Leistungsrechnung, Unternehmensführung, strategisches Management, Logistikmanagement, Investition und Finanzierung, Marketing und Sales