Valmire Xhafa
Bis 2019, Internship, Allianz Services
Singen, Deutschland
Über mich
A go getter, with a positive can - do attitude...this is how I would describe myself. I love being challenged on learning new skills, achieving new goals. I analyze, dig into, and provide solutions to our customer complaints. There is nothing better than being the person to whom people would come for anything. During my 10+ years working experience, I have learned that there is nothing more powerful than connecting with people over the things that make us imperfect and human. During my college years I was part of conferences, volunteered for different NGO's, and tutored freshmans'in my college.At the same time started working which allowed me to be in contact with different people with different stories on daily basis, and as such this has allowed me to improve and utilize the communication skills in different ways.
Werdegang
Berufserfahrung von Valmire Xhafa
Bis heute 1 Jahr und 9 Monate, seit Sep. 2022
Customer Service Representative
Fora Folienfabrik GmbH
Closesly monitoring shipping, billing, and ensuring that the products the customers paid for are being delivered on due time Working on improving customer service processes Interacting with clients directly, reivewing customer plans, responding to customer inquiries or support requests Proposing new ideas for policies, procedures to be built which would make the above mentioned process much more effective and efficient, and increase customer satisfaction rate
2 Jahre und 11 Monate, Aug. 2019 - Juni 2022
Student Affairs Manager
PECB University
Prepared and updated informative materials about programs and courses of study, university arrangements and worked closely with the Marketing team Recorded, administered and updated student records and files in accordance with policies and procedures in place Built new policies, procedures, manuals, and official forms to be used by PECB University from scratch Managed, monitored and reported on the efficiency, effectiveness and quality of the student service programs
6 Monate, Sep. 2018 - Feb. 2019
Internship
Allianz Services
Market research for piloting a new product for one of the markets of CEE (Central Eastern Europe) region Presentations for other team members and senior management Validation of the data quality across the CEE Region Data analysis on Key Performance Indicators across region
Ausbildung von Valmire Xhafa
3 Jahre und 9 Monate, Sep. 2014 - Mai 2018
International Sales and Marketing
International Business College