Sunita Jakhar

•Taking SM shifts (Shift Manager) which includes work queue management & manage daily operational activities and supervise day-to-day work of junior level employees. •Manage work allocation in consultation with Managers and reporting team performance to senior leadership team •Interacting with clients over email/chat/calls to resolve Trade/payments/transfers/AO related concerns & queries and liaise with other departments Proficient in delivering high quality result in backend Operations & Customer Service

Played a key role in accurate and timely booking & Scheduling of Ads, planning of classifieds section &manage relationships with clients to facilitate repeat business. Attend to all customer queries/complaint and help them out with their needs by understanding and providing the best options available. Also, handled billing and recovery of money overpaid to clients & maintained branch cash transactions records. Handled launch of TOI Vizag Edition in 2012 and was awarded TIMES Interact Reward (2016-2017)

Played a key role in Transfer’s process (Broker to broker stock transfer), Customer service, Trade execution, Equity research, Client acquisition and interacting with clients and maintaining relationship. Ensuring continuous interaction with the customer to make sure that area of concerns can be worked upon for improved service levels Always keeps communication channels open with the customers to achieve WIN-WIN situation at both ends.