Sharon Hoo

Develop process for new business initiatives, manage 3rd party financing programs, withholding tax, and other collection-related activities. Key change ambassador and trainer for BPO

Experienced in cross-functional projects in credit & collection, credit card operations, e-business solutions, pre-sales process, pricing, catalog management, order management, as well as contact centre operations. Specialise in change management, business process re-engineering and training.

Collections of delinquent credit card accounts. Joined Amex as a management trainee and was cross-trained in all depts for a year. As such, acquired in-depth knowledge on credit card operations.