Shantanu Das

>Provide one-stop quality Customer Service over phone to ensure positive customer experience. >Proactively aware/inform customers regarding GP products/service. >Sale through inbound and outbound contacts. >Capture customer insights and escalate critical issues/complaints & provide timely feedback. >Maintain targeted KPI on a regular basis. >Serve customers with helping attitude and play a significant role in customer satisfaction, retention, and acquisition. In this way enhance GP's brand image.

>To make Outbound Calls (UK/US). >Interact with the customers. >Take down their Name, Address, Contact No., Employment status, Credit/Debit Card information and all other relevant information related to my job objectives. >Save/Store those data on Computer Database List and sometimes directly transfer customers to UK Offices. >Maintain a very good relationship with all the colleagues, Team Leader and Process Manager and follow their guidelines.