Semih Kocabas

ServiceNow Consulting in Automotive Industry Business Analyst in Finance industry - Improvement of regulatory IT compliance by deriving software development regulations based on BSI standards (software development) - Creation of a comprehensive process description for application development in compliance with regulatory requirements

Project Coordinator in Automotive Industry - Management of applications and coordination of external service providers - Further development of systems, cost planning, project control and reporting to management - Migration of IT treasury system landscapes including carve-out coordination, while simultaneously moving between data centers

Thesis: "Development of a model for the implementation and operationalization of the Enterprise Architecture Capability" - Enterprise Architecture Management - Business Capabilities - EA Frameworks (TOGAF, Archimate, Open Digital Architecture) - EA Tools (Archi, Sparx, LeanIX)

- Support for customer M365 integration projects (SharePoint, MS Teams) - Process automation of sales processes (Dynamics 365 Sales, Power Automate)

Department: IT Infrastruktur, IT Prozessmanagement Thesis: "Optimization of customer service through the use of a virtual agent using the ServiceNow Cloud Platform" - Activation and integration of the Virtual Agent including NLU models - Development of conversation models for several scenarios Intern: - Support with the introduction of the ServiceNow platform - Management of ServiceNow trainings within Daimler AG - Further development of an international training concept