SHOVAN DAS

- Managed ITSM practices & programs along with Solution Delivery - Handled product innovation, management & engineering as a Product Owner - Worked closely with delivery & sales team to plan, develop, coordinate and execute business strategies aligned to our organization’s vision and goal - Coordinated with delivery team and client to cater effective solutions smoothly - Managed Fortune 500 clientele and get involved in solution pre-sales, business requirement analysis as well as in effort Estimation

- Handled solution & product development as an architect - Designed product architecture and defined technology stack for our in-house product - Managed ITSM Migration projects and created a separate migration portfolio under ITSM Practices with skilled resource - Worked as product architect on a data analytics platform for a Telco Client - Worked as a solution architect to integrate CA ITSM & DevOps environment for BFSI clients

- Implemented CA ITSM suite of products in large enterprises and communicated project status at the technical or functional level to the end customers - Worked closely with product support teams to define and prioritize end customer feature requests - Supervised deployments and provided troubleshooting support to the end-user - Managed and delivered advanced customization and configuration for IT Service Management & Process Automation solutions - Conducted technical workshops