Ramona Heine

- Project design (KPI, risk management) - Select cross-functional team members - Prepare project plan (obtain director’s approval) - coaching & motivating, training & supervising - creating team spirit and encourage teamwork - coordinating daily / monthly activities of team members by setting up a monthly project / activities plan - establish personal & business goal - Track and analyze project (results) - Frequently reporting to stakeholders / directors

I’m leading a multicultural team of Online Operations Associates / Specialist and Content Developer. I am supporting my team when it comes to website quality and technical problems and as a team leader I establish / introduce team goals & objectives. • Project planning • Monitoring of ongoing activities and tasks • Support to team members (tasks, activities, operational issues, etc.) • Adjustment of activities in case of setbacks • Training and development of team members • Performance evaluation

Responsible for the traffic of 5 country websites Main responsabilities: • Customer Service • Content Management • SEO (Search Engine optimization) / Linkbuidling • Translations • Creation/Management of site’s configuration • Analysis and reporting in regards to site’s performance / Google Analytics + Alexa • Management and up-dating of website • Market analysis of country/geographic area

Main responsibilities: • Customer Service • Content Management • SEO (Search Engine optimization) • Translations • Creation/Management of site’s configuration • Analysis and reporting in regards to site’s performance • Management and up-dating of website • Market analysis of country/geographic area

Main responsibilities: • Secretarial services as well as translations from German into Italian

Main responsibilities: • Responding to telephone inquiries and complaints • Communicating appropriate options for resolution • Logging customer calls