Ralf Klintworth
Angestellt, Senior Technical Account Manager, Qualtrics
Dublin, Irland
Über mich
As a Technical Account Manager, I am dedicated to empowering global clients to excel in the realm of Experience Management. My academic foundation in Human Decision Science is the driving force behind my daily efforts, where I leverage behavioural science to assist clients in making informed decisions that lead to exceptional customer experiences. I'm passionate about bridging the gap between science and business, creating data-informed strategies that drive growth and customer satisfaction. Let's connect and explore how I can contribute to your organisation's journey towards enhanced customer experiences and success.
Werdegang
Berufserfahrung von Ralf Klintworth
- Delivered a strategic review that led to a 40% increase in monthly active usage - Successfully increased annual revenue by 20% within my portfolio of enterprise clients - Expanded accounts by strategically scoping and delivering custom engineering services, resulting in 10% increase in contract value - Developed a high-performing team focused on Central Europe's key accounts, including resource management, training, and client service delivery to ensure exceptional customer experience
- Enhanced B2B CX Program: Resulting in increased satisfaction scores by 23% through methodology, data visualization, and closing-the-loop enhancements - Enterprise Digital Transformation: Led digital adoption in large enterprises, boosting user engagement by up to 25% across channels like in-app and website feedback - ARR Growth: Achieved a 156% ARR license expansion, showcasing skills fostering trusting client partnerships
9 Monate, Dez. 2018 - Aug. 2019
Enterprise Program Specialist - Qualtrics Partner Network (QPN) Lead
QualtricsCreated Enterprise Program Specialist team in EMEA servicing Enterprise clients as well as the Qualtrics Partner Network - Managing accounts with $4.2 million Annual Recurring Revenue - EMEA Team CSAT (average 4.8+) - Collaboration during establishing Standard Operating Procedures (SOPs) for global processes, definition of roles and responsibilities - Collaboration in definition of Statements of Work (SoWs) - Realise Program-specific documentation for our customers
Ausbildung von Ralf Klintworth
1 Jahr und 2 Monate, Aug. 2014 - Sep. 2015
Human Decision Science
Maastricht University
3 Jahre und 2 Monate, Aug. 2011 - Sep. 2014
Psychology
Maastricht University
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Niederländisch
Fließend