Raj Hiwrale
Student, Information technology, IUBH Internationale Hochschule
Über mich
Energetic and adaptive MBA candidate studying IT Project Management, IT Architecture Management, IT Governance, and IT Service Management. With Proven track record of leading a team connected to an IT project and a passion for leveraging technology to drive organizational excellence. Currently seeking an opportunity to further explore technology management, governance, and compliance. Operational knowledge of Agile Methodology like Scrum and Tracking tool like Jira, Proficient in MS Office suite (Excel, Outlook, and PowerPoint). Fluent in English, with intermediate German, I am eager to bring my enthusiasm for technology and business integration to your esteemed organization.
Werdegang
Berufserfahrung von Raj Hiwrale
Bis heute 6 Jahre und 3 Monate, seit Apr. 2018
System Analyst
Amdocs India
• Conducted thorough analysis order to activation process to identify and resolve issues, resulting in improved customer satisfaction. • Maintain and evaluate the customer data using CRM. • Provide detailed analysis and report of newly joined customers to the managers. • Performed product and service-related order activation.
Bis heute 7 Jahre und 11 Monate, seit Aug. 2016
Business Development Associate
TCS - Tata Consultancy Services
• Collaborated with cross-functional teams to identify and resolve customer issues in a timely manner. • Handling financial operations (Refund, Foreclosure, Loan Cancellation, etc.) of customers using customer centric software and services like CRM and FinnOne. • Timely follow up and resolving customer escalations.
4 Jahre und 4 Monate, Juni 2019 - Sep. 2023
Team Leader
UPS United Parcel Service
• Leadership Excellence Award for achieving project targets, Reports efficiency and good relationship with internal and external stakeholders. • Stellar Success Award on UPS founders’ day for successful automation of a task using VBA Macro which reduced the TAT by 45-60 minutes. • MIS reporting, Creating PowerPoint presentation for managers, internal and external stakeholders.
Ausbildung von Raj Hiwrale
Bis heute 9 Monate, seit Okt. 2023
Information technology
IUBH Internationale Hochschule
MBA in IT Management