Nurettin Kuvvetli

Accountable for local projects, for the completion and level of quality of the team’s deliverables, and for competence process deployments and practices • Ensuring budget of the competence team & resources allocation to projects / releases (ramp-up and ramp down) • Being the liaison between the business units, technology teams and support teams regarding local projects • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements • Ma

Responsible for the planning the on-call duty engineers • Analysing and meeting the requirements of Support team members, resource planning, ensuring the necessary environment's (equipment, IT, site) availability. • Preparing weekly & monthly service request handling statistics of the team members and presenting them to upper management • Proposing/implementing all the technical solutions to the customers for the problems in the access network within predefined SLAs. • Highlighting and escalating important

Giving technical support (network integration, proof of concept, first off customer support) on advanced projects regarding IP features of new Alcatel ASAM (7301) • Attending meetings with customers (i.e. Neuf Telecom/France, FastWeb/Italy) to understand the service provisioning requirements in the network and preparing solution description • Experience in TriplePlay scenarios (video, voice, data) over ADSL using Alcatel DSLAMs and Redback Broadband Access Server • Following up DSL projects (i.e. Batelco, B

• Support to NGN Tendering Teams all around the world for Alcatel 5020 Softswitch • Technical answers to formal customer requests (RFXs) and exchange technical information to technical peer groups within the Business Unit and provide technical strategies input to sales team (technical assistance to pre-sales) • Author of Alcatel NGN Products International Pricing and Dimensioning Principles Document •A member of Alcatel’s Worldwide Tendering Hit Team •Providing technical solutions to customer projects

• Carrying out System Access and Installation, FTAM (Fault Tolerant Application Management), Ethernet Redundancy and Hardware Configuration Tests • IP connectivity and Routing tests using special test equipment including SmartBits, Adtech Broadband Test Devices as well as Cisco 2500, 7500 Series Routers • Testing PPPoE (PPP over Ethernet), PPPoA (PPP over ATM), PPPoEoA (PPP over Ethernet over ATM) features of Access Server • Performing SNMP and Radius Protocol Security Tests

• Technical Support of Internetworking, LAN, Windows NT, MS Office Applications to Technicians • Preparing reports (weekly and monthly) about the efficiency of maintenance activities and search for the ways to increase efficiency continuously) by using a Visual Basic program that I wrote running in TCP/IP-based network environments • Having experience of writing Visual Basic Applications used in Office Environments in order to ease complex tasks • Inventory Coordinator (keeping track of the equipment)