Nihat Oezen

Berufserfahrung von Nihat Oezen

• Bis heute 6 Jahre und 2 Monate, seit Mai 2018

  Global Escalation Manager

  thyssenkrupp Information Management GmbH

  Siingle point of contact for global teams on escalated issues. Manage multiple tasks simultaneously. Report to senior management across organization to provide insight into the current state of the escalation. Manage customer escalations and coordinate resolution with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled. Ensure critical client SLAs are met. Ensure customer's voice is heard throughout the process.

• Bis heute 7 Jahre und 10 Monate, seit Sep. 2016

  Global Incident Process Manager

  ThyssenKrupp Business Services GmbH

• Bis heute 9 Jahre und 2 Monate, seit Mai 2015

  Specialist Global Control Center

  thyssenkrupp Business Services GmbH - GSS IT

• 11 Jahre und 2 Monate, Apr. 2004 - Mai 2015

  Systemadministrator

  Steen Harbach

• 9 Jahre und 10 Monate, Apr. 2004 - Jan. 2014

  Systemadministrator

  Bayer Business Services