Mohamad Jouni
Angestellt, Senior Client Success Executive, Beirut - Dubai, CARMA
CARMA, Libanon
Über mich
29 years-old enthusiast searching for a challenging opportunity to upgrade my talent.
Werdegang
Berufserfahrung von Mohamad Jouni
Bis heute 5 Jahre und 2 Monate, seit Mai 2019
Senior Client Success Executive, Beirut - Dubai
CARMA
• Initiate & manage effective relationships with prospects and customers • Professional customer relationship management • Retention of accounts • Explore, develop & implement growth/upsell strategies to customer accounts • Offer creative & integrated solutions to prospects & customers • Coordinate with internal & international divisions & affiliates regarding clients’ requests & services • Lead negotiation of contract terms, pricing & payment schedule • Utilization of automated sales & services portals.
2 Jahre und 7 Monate, Okt. 2016 - Apr. 2019
Social Media Specialist, Carma, 2016 – 2019
CARMA
• Develop and implement social media monitoring project plan. • Analyze clients’ social media engagement and performance and generate reports. • Recommend efficient solutions to diverse social media situations and crisis. • Set up and monitor social media through real-time alerts. • Media monitoring tools orientation (Talkwalker, Social Baker).
1 Jahr und 3 Monate, Mai 2015 - Juli 2016
Associate Management Consultant, Beirut - Dubai - Riyadh
Vanguards Management Consulting
• Assessed organizational gaps and generated corresponding solutions (such as Performance Management Plans) for employee evaluation through the Balanced Scorecard management strategy. • Developed corporation procedures in line with Business Process Management (BPM). • Developed employee job descriptions, competencies, and contracts; recruited talent. • Facilitated group and board meetings.
Sprachen
Englisch
Fließend
Arabisch
Muttersprache
Deutsch
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