Mehmet Eroglu

Project Manager / Service Delivery Manager for Daimler Account in projects / engagements in Automotive Industry. o Personnel Planning, Coordination / Management of Onsite & Offshore Teams o Customer Relations Management, Escalation Management o Requirements Analysis, Planning & Prioritization of Customer Requests o Incident, Problem, Change, Service Request Management o Coaching, Team/Performance Management o Project Planning, Execution and Monitoring

> Project/Sustainment Manager of NATO Air Command Control Information System - Leading sustainment/operational maintenance activities on 9 NATO Sites - Management of Dev, Test, Acceptance teams (20+ SW Engineers) > Project Manager on the Next Generation Management Information System for Distribution & Retail Sale Operations in Gas, Electricity, Water - Team management (15+ SW Eng), Modernization / Optimization > Service Manager of an ITSM App. Suite of Siemens - Team management (7 SW Eng)

> Management of the MIS project of the Ministry of Finance of the Turkish Republic of Northern Cyprus (TRNC), which is part of the e-government program of TRNC > Planning and monitoring of the project activities > Coordination of the communication among the project stakeholders

• Leading the development team (7 software engineers and testers) of an innovation management and collaboration project • Consultancy on IT Service Management

• Leading the development team (5 software engineers) of a telecommunications project in OpenScape Management Suite of Siemens Enterprise Communications • Leading the development team (5 software engineers) of a global IT Service Management application during the implementation of global change requests • Consultancy on IT Service Management

- Experience in the design and realization of an ITIL conformed IT Service Management solution with the use of BMC IT Service Management Suite version 7.01. - Presentations and Trainings of ITIL, IT Service Management concepts - Design and development of a prototype for an integration of globally used service desk applications of Siemens IT Solutions and it's partners

- Leading the realization team of 5 people for an IT Infrastructure design project in the scope of Asset / Configuration Management processes of ITIL & ITSM.

- Experience in requirements analysis, design, development and maintenance of telecommunications and IT Service Management projects - Technology & Environment: Java, C++, LDAP, SNMP, BMC Action Request System, Java API, Perl, Apache Tomcat Server, Solaris

- Experience on the development of a management information system project, which is developed with the use of C# and Microsoft SQL Server 2000