Mayuran Yoghan

Prospecting and profiling potential select accounts. Assessing customer and prospect needs. Developing negotiation and closing skills. Generate qualified client leads that the inside and field sales teams can develop into sales opportunities. Leverage multiple lead-generation tools to meet appointment quota. Contribute towards growth of EMC's channel business. Utilising Salesforce CRM to book appointments and other sales activities.

 Buying and selling currency, ensuring to up-sell at all times.  Providing exceptional customer service and building rapport with clients.  Driving and maximising the sales and profitability of the business to achieve growth.  Handling large amounts of cash including sterling and foreign banking.  Dealing with all foreign exchange enquiries.  Providing good customer service and encouraging repeat business.  Ordering currency, balancing and banking at the end of the day.

Greeting customers with a smile and providing outstanding service at the checkout.  Ensuring goods are accurately scanned, packed and paid for without delay to reduce queues.  Maintain thorough knowledge of store merchandise.  Cashing up of till after end of shift.  Supporting and providing on-the-job training as an integral member of the team.  Resolving customer queries and forwarding complaints to manager.

Providing excellent customer service by assisting customers as a floor sales person.  Stayed calm and resolved potentially difficult situations from customers and referred complaints to manager.  Carried out closing operations, cashiering, preparing bank deposits and registering funds  Check stock delivery details and unloaded deliveries within half an hour with colleague.  Cultivated client relationships, increasing customer satisfaction and repeat sales  Trained new employees

Modellierung für operativen Forschungs und Logistik - Stochastische Prozesse - Simulation von stochastischen - rechnerische - Forecasting - Analyse - Statistical methods. Diplomarbeit mit dem Titel "Survival-Analysis on Prostate Cancer ', 2011.

Mathematik, Deutsch, Chemie