Dr. Markus Wilhelm
Angestellt, Agile Coach, Timepuls GmbH
Zug, Schweiz
Werdegang
Berufserfahrung von Markus Wilhelm
Bis heute 15 Jahre, seit Juli 2009
Agile Coach
Timepuls GmbH
Bis heute 15 Jahre und 6 Monate, seit Jan. 2009
Member of Scientific Advisory Board
ZEBS Zurich Elite Business School
Member of Scientific Advisory Board
Bis heute 15 Jahre und 6 Monate, seit Jan. 2009
Lecturer & Leadership Development Coach
ZEBS Zurich Elite Business School
Leadership Development Coach and Lecturer, International Management Program, Zurich Elite Business School • Leadership Development Coach • MBA Course: Conflict Management • MBA Course: Leadership & Management
Bis heute 15 Jahre und 11 Monate, seit Aug. 2008
Geschäftsführer
Timepuls GmbH
7 Monate, Okt. 2008 - Apr. 2009
Senior Project Manager
UBS AG
Senior Project Manager IT-Process Re-Engineering (IT Consulting, ICT, Infrastructure, 6-Sigma, Workshops)
9 Monate, Jan. 2008 - Sep. 2008
Sabbatical
Swisscom (Schweiz) AG
1 Jahr und 7 Monate, Sep. 2006 - März 2008
Innovation Coach & Trainer
Swisscom (Schweiz) AG
Training of 1800 employee and coaching of individual employee in terms of methodology and processes. Supporting and driving the Innovation Program at Swisscom Mobile AG
7 Monate, Juni 2007 - Dez. 2007
Change Manager & Senior Consultant to the CTO
Swisscom Mobile AG
Change Manager for the transformation of Swisscom Mobile’s IT & Network department (700 employee) to a Fixnet/Mobile operator. Concept and execution of Change Management initiatives. Member of the Management Board of Swisscom Mobile’s technical department and direct reporting to the CTO
3 Jahre und 4 Monate, Juli 2004 - Okt. 2007
Head of Department Customer Care (IT)
Swisscom Mobile AG
Leading a department in order to maintain and develop 25 Customer Care tools and applications (6000 user). Full responsibility in terms of platform ownership and budget. Key applications like Siebel and Tibco.
1 Jahr und 9 Monate, Okt. 2002 - Juni 2004
Project Manager
Swisscom Mobile AG
Project Manager for Business Support Systems. Implementation of centralized Customer Relationship Management System to support the Call Center.
6 Monate, Apr. 2002 - Sep. 2002
Solution Architect
Swisscom Mobile AG
Developing the solution based on Siebel’s CRM application.
2 Jahre und 11 Monate, Mai 1999 - März 2002
Manager
Deloitte Consulting GmbH
Consultant. Several engagements in different industries and roles. Strong expertise in the area of Customer Relationship Management. Project Management, Solution Architecture and End-to-End Process analysis in various industries
1 Jahr und 7 Monate, Sep. 1997 - März 1999
Project Manager
D2 Vodafone / Germany
Project Manager Technical Standards and Quality Assurance. Several projects in the area of Mobile Networks.
7 Monate, Jan. 1997 - Juli 1997
Associate Research Scientist
Yale University
Execution of the scientific program in order to re-launch the operation of the Nuclear Structure Lab. Coaching of students
3 Jahre und 9 Monate, Apr. 1993 - Dez. 1996
Research Scientist
University of Cologne
Research Scientist at the Nuclear Structure Lab. Development and execution of several scientific programs
Ausbildung von Markus Wilhelm
3 Jahre und 9 Monate, Apr. 1993 - Dez. 1996
Physik
Universität zu Köln
Nuclear Structure Physics
6 Jahre und 7 Monate, Sep. 1986 - März 1993
Physik
Universität zu Köln
Nuclear Structure Physics
Sprachen
Deutsch
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Englisch
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