Markus Ostrowicki

3PAR Engineering Resolutions Team to support the line of Primera and StoreServe arrays. Emphasis here is now Linux crash dump analysis and debugging of user space components. Development of internal crash dump reading tool "crashinfo" to make crash debugging quicker and more efficient. Providing training to lower support levels to increase their self sufficiency. Technical team lead for a small worldwide group of engineers also focusing on debugging core functionality of Primera and StoreServ products.

Until Nov 2013 HP-UX kernel support with an emphasis on mass storage drivers. Isolation and resolving complex technical problems. Dump reading training development and delivery on a worldwide basis. Tool creation to make dump reading more efficient. Increasing product supportability together with product divisions. Technical team leader of a small worldwide team comprising seven experts in the IO area.

Expert level support for HP-UX kernel, kernel crash dump root cause analysis, working with product divisions on product supportability and general enhancements, web based first pass dump reading training developed, increasing efficiency in dump reading, creating automation tools.

HP-UX kernel and HA product support for our Response Centers. Developing and delivery of dump analysis training for European Response Centers. Development of dump analysis tools and making processes more effective.

HP-UX kernel support with an emphasis on dump reading for country Response Centers of HP. Working in a worldwide distributed team of product experts.

Specialist for multiuser HP-UX and high availability products, training development and delivery in these areas.

Remote and onsite support for HP-UX and responsibility for high availability products like Mirror disk, Switchover, Serviceguard. Managed several account customers. Training development and delivery for system recovery, High Availability, new HP-UX release introduction (10.0).

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