Konstantin Kalashnikov

Responsibility for the whole IT infrastructure and operations which include engineering, core and network infrastructure in Berlin Branch (up to 50 employees). Implementation, configuration and maintenance of multi-clustered Voice and Video Communications enterprise resources (15 offices worldwide, up to 1500 endpoints). IT budget planning and asset management under consideration of global enterprise IT strategy as well as company requirements and ensure adherence to budget.

Analysis, administration and support of data, voice and video communication networks based on Cisco Collaboration Technologies. Installation, configuration and maintenance of enterprise local area networks based on Juniper and Cisco equipment (switches, routers, firewalls). Resolving critical incidents and IT outages, failure root cause analysis and elimination. Monitoring of network and system performance (Zabbix, NagiOS). Participating in architectural and strategic IT planning.

Ensuring the installation, configuration and maintenance of user’s workplace equipment in Moscow Branch (VoIP and mobile endpoints, workstations, printers, etc.). Providing technical assistance of the most important business meetings and conferences (on-site and through videoconferencing). Analysis, evaluation of technology needs and deployment of new services and functions. Organization of endpoint’s backup and recovery (logging, reviewing and testing backup validity).

Identifying and resolving problems in the sphere of Internet, Telecom and IPTV services. Providing Level-2 support for Windows, OS X and Linux environment. Working with B2C-customers over email and phone to investigate issues and provide solutions. Ensuring proper documentation, escalation, tracking, and following up of all incidents. Development and maintenance of training materials for end users and colleagues.