Ing. Jyotsna nivedita Koribille

Researched master thesis topic in the area of Healthcare digitalization. Displayed strong verbal, written, and illustrative communication skills to convey analysis to leadership. Performed basic project management tasks, facilitated communication and provided administrative support as needed. Participated in meetings surrounding B2B strategy projects, maintained awareness of both existing projects within the Strategy portfolio as well as major industry trends and developments.

Consulted with clients and team members to design, develop and execute solutions to complex technical issues. Managed team members to support software deployments including being part of out of hours support cycle. 24*7 production Support for mission critical production systems. Troubleshooting and root cause analysis for various issues in Oracle WebLogic Application Server.

Participated in all phases of development starting with a conceptual model through functional and detailed design to implementation, debugging and deployment of the software solution. Provided status updates and communicate frequently with end-users/ stakeholders as well as with local and global support and management teams. Scheduled meetings with technical and business stakeholders on risks identified and mitigation measures.

Dealt with High risk Chargebacks with Large transaction amounts. Arranged weekly meetings with the Team members to discuss the new changes in Mastercard Rules and regulations. Raised and resolved the cases with the Merchants within Mastercard specified timeframes. Developed, documented and implemented standard operating procedures and customer service guidelines.

Electrical and electronics engineering