Jon Gilbert

Global rollout of Communications Skills programme for international pharmaceutical company, PSI-CRO Contract Research Organisation, conducting clinical trials • Worldwide on-site classroom training o Europe, Russia, Middle East, USA o Expectation Management, Effective Communication, Writing, Presenting, Negotiating, Delivering Tough Messages, Personal Resilience, Dealing with Difficult People, Motivating Others, Stress Management

RPS (Reapit Property Software) for UK Estate Agencies - Front-end Sales & Lettings, Property Management, Client Accounts • Delivered on-site & in-house classroom and remote (GoTo Meeting) training - Estate Agency staff, including Negotiators & Administrators • Re-designed PowerPoint slides to ensure consistent delivery of all courses • Conducted Floor-walking in Estate Agency offices to support staff using RPS on ‘Go Live’

• On-site & WebEx training for medical, academic & corporate institutions (UK, Ireland, EMEA & Nordics): o End-users, including doctors, nurses, researchers, professors, students & librarians o Internal staff/new-hires induction & sales certification training • Bespoke courses for varied audiences • Pre-sales demonstrations for Sales • Presentation & support material development • Customer Support by phone or WebEx

• Raised conversion rate by over 50% from free HR-inform 14 day trials to annual subscriptions • On-site & WebEx training & demonstrations to trialists, subscribers & CIPD staff • Outbound phone script development & training for Customer Services to arrange demos for trialists • Demonstrations at shows & exhibitions • Pre-sales presentations for Sales

Trained Census Coordinators, Collectors & Special Enumerators

Trained Census Coordinators, Collectors & Special Enumerators

Virtual 1-to-1 training on-demand. Business English Communication & Cross-Cultural training, coaching & advice ‘face-to-face’ via webcam anywhere in the world to help resolve specific difficulties fast. For global organisations whose employees require ‘good’ Business English to communicate & conduct business effectively worldwide.

• Built the training function single-handedly from scratch for the new European Office to service both external customers and internal clients • Delivered on-site and/or remote webinar training to educational, corporate, government and third sector clients around the world • Created, maintained and updated training manuals, product support material • Developed sales scripts for the call centres and retail kiosks in shopping centres and airports, followed by initial and periodic refresher sales training

• Established my own webinar-based training business to provide instant, personalised mentoring and training via internet and webcam for busy professionals worldwide to resolve immediate concerns relating to international business communication skills, cross-cultural issues and English usage • Designed and developed my website www.businesscamconsulting.com with technical assistance • Conducted my own Sales and Marketing function through research, cold calling prospects, referrals from existing associates,

• Hemsley Fraser: Delivered presentation, negotiation, writing and business English open and client-specific courses, incorporating Accelerated Learning techniques.

• CultureSmart!Consulting: Conducted cross-cultural awareness seminars to help Companies’ project teams, overseas assignees and relocating families prepare for unfamiliar environments, drawing on my own experiences, especially for ‘Living in Japan’.

• RM (Research Machines): Trained secondary school teachers to implement Kaleidos Mathematics Software and VTLE (Virtual Teaching & Learning Environment) into the classroom effectively using IWBs (Interactive Whiteboards), Easiteach and GSP (Geometer’s Sketchpad)

• Taught Years 7-11 through SATS up to GCSE, achieving very pleasing results • Within a term, took responsibility as Extra-Curricula Coordinator, coached lunchtime and after-school sports and mathematics • Also added 6th form ICT, Business Studies, as well as Leisure & Recreation, my class successfully organising the first Year 7 swimming gala as part of their course • After leaving, I was frequently called upon as mathematics supply teacher in local schools & offered private maths GCSE tutoring

• Delivered business communication skills training to Japanese businessmen and women, as well as new graduates, who interacted with English speakers in their jobs • Courses covered Presentation, Meeting, Negotiation, Writing, Telephone, Social and Listening skills, with aspects of Cross-Cultural Awareness, over 1 to 5 days • Tailored courses and adapted material for individual clients, businesses and industries • Also provided private Business English mentoring to Executives • Clients: Adidas, Andersen,

Marketed personal care & nutrition products: Canada, USA, Mexico, Australia, NZ, Japan & UK

• Review for the UNDP (United Nations Development Programme) to standardise hardware & software within Papua New Guinea’s National Computer Centre in Port Moresby, consulting closely with the Prime Minister & Senior Government officials to devise a strategy • Study of Personnel System Requirements for a Government Department in Ottawa • 5 Year Business Plan for the Nepal Government’s Computing Centre in Kathmandu, working with the Finance Minister under the auspices of the UNDP

• Analysed reporting requirements for the Transport Accident Commission • Designed, developed & implemented a reporting module and delivered end-user training

• Project Manager for Financial Mgt System at IFC (International Finance Corporation) in DC, integrating Accounting, GL, Borrowing & Loans, responsible for analysis, design, implementation & training • Analysed, designed, implemented & trained a range of finance, personnel and international aid applications within various Canadian Government Departments

• Conducted feasibility studies, analysis, design, development and training for several Government Departments, notably CIDA (Canadian International Development Agency)