Jessica Xie
Angestellt, Customer Operations Specialist, Japan Volume Licensing Team, arvato digital services
Singapore, Singapur
Werdegang
Berufserfahrung von Jessica Xie
Bis heute 13 Jahre und 9 Monate, seit Sep. 2010
Customer Operations Specialist, Japan Volume Licensing Team
arvato digital services
- Receive, review, process, and manage contracts and orders as assigned utilizing SAP and CRM tools. - Work closely with other departments, Subsidiaries and Customers to proactively seek options to meet and exceed customer expectations. - Translate, research, respond and resolve transactional customer issues and queries within established SLA.
Bis heute 15 Jahre und 8 Monate, seit Okt. 2008
Freelance Model
N.A.
Bis heute 20 Jahre und 5 Monate, seit Jan. 2004
Chinese/Japanese to English Translator/Interpretor
Freelance
- Translation of japanese manga - Interpretor for japanese staff at booths during local travel fairs/trade shows/exhibition - Translation of japanese documentaries - Tour guide for student tour groups from Japan
4 Jahre und 5 Monate, Mai 2006 - Sep. 2010
IT Consultant
NCS Pte Ltd
Call Centre Team Leader - Managing daily operations - Carry out service recovery - Preparing reports - Monitoring Call Trends
Ausbildung von Jessica Xie
Japanese Studies
National University of Singapore
Sprachen
Englisch
Muttersprache
Chinesisch
Muttersprache
Japanisch
Fließend