Jan Konieczny
Angestellt, Service Desk Team Manager, Atos GDC
Bydgoszcz, Polen
Werdegang
Berufserfahrung von Jan Konieczny
Bis heute 10 Jahre und 11 Monate, seit Aug. 2013
Service Desk Team Manager
Atos GDC
Responsibilities: - Workforce Management – managing a team of 20 people, - Reporting to the supervisor periodically on team and individual work accomplishments - Schedule and Capacity planning, - Supporting Operations Manager in executing operational goals, - Knowledge transfer and sharing, - Supporting recruitment process, - Being deputy of Operations Manager during his absence, - Delivering client service level agreements and KPI’s - Transition Management - Service Management
Ausbildung von Jan Konieczny
5 Jahre und 9 Monate, Okt. 2007 - Juni 2013
Germanic philology
PWSZ Walcz
Sprachen
Polnisch
Muttersprache
Deutsch
Fließend
Englisch
Fließend