Harsha Hulkere
Bis 2008, Executive Technical Support, 24/7 Customer
Hyderabad, Indien
Über mich
Organized and result-oriented Technical Delivery Manager with over 13+ years of differentiated experience and skills in Project Management, Delivery Management, Problem Management, Stakeholder Management, Incident Management, People Management, Application Support and Customer Experience in the IT and ITS industry. Over 10+ years of Agile Delivery Experience in Web application development. Practiced in end-to-end Program-Project Management, SAFe Agile practices, and implementations. Ensured 100% customer satisfaction and positive feedback. Experienced in streamlining delivery process and operations. Efficient collaborator with cross-functional resources, driving key customer relationships and interacting with third-party vendors. Experienced in leading offshore-onsite cross-cultural teams.
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Berufserfahrung von Harsha Hulkere
Technical Delivery Manager, Responsible for software development activities as Technical Program Manager, accountable for end-to-end delivery life cycle that includes Client management, project road mapping, budgeting, project scoping, defining execution plan, resource planning, and leading engineering team to deliver.
1 Jahr und 5 Monate, Nov. 2014 - März 2016
Project Manager
Photon Interactive
Managed Off-shore Delivery Center (ODC) of 40+ resources and projects from retail, banking, and financial domains • Directly managed 34+ resources including developers/Sr. Developers, QA, BSA, Architects and project controllers • Hands on management and delivery of multiple projects to meet technology & business requirements per metrics • Responsible for providing, maintaining accurate and timely project information in all project plans • Delivered projects with the highest quality standards
11 Monate, Dez. 2013 - Okt. 2014
Junior Project Manager
CA Technologies
Directly managed 10 resources including developers and QA • Responsible for maintaining concurrent project assignments, project tracking, issue resolution, estimation, reporting, and communicating project progress • Used MS Project to build detailed tasks for 3D-Secure provisioning • Collaborate on project estimations, prepare schedules, forecasting, planning, analysis, issue/risk/change management, escalation management, meeting facilitation, variance analysis • Responsible for project kickoff
2 Jahre und 2 Monate, Nov. 2011 - Dez. 2013
Technical Support Engineer
Cisco Systems India
Responsible for tracking small projects for WebEx Small Business implementations • Responsible for providing and maintaining accurate and timely project information in all project plans, communications, and status reporting • Responsible for effective project kickoff, identification of stakeholders, defining roles and responsibilities • Build relationships with stakeholders and project teams to effectively manage and deliver quality products • Creates and controls all project-related documents • Mentoring
2 Jahre und 2 Monate, Okt. 2009 - Nov. 2011
Escalation Officer
Convergys India Services
Co-Team Lead overall workforce support queue for Microsoft Windows and Office products • Managed 10+ support engineers from level-1 support • Considerably increased Microsoft support SLA levels for Voice and Chat Support business lines • Managed support escalations and collaborated with Microsoft GTSC as Sr. Research Engineer driving critical technical issues from global Microsoft end-users • Assist with organizational communications, priority management, and operational reporting
8 Monate, Sep. 2007 - Apr. 2008
Executive Technical Support
24/7 Customer
Partnered with First Data Merchant Services (FDMS) to troubleshoot merchant card terminal issues - Technical and Authorization issues • Collaborated with financial institutions for payment authorization, batch processing, and batch settlement services • Increased customer satisfaction ratings to 80%