Guillaume Devillers
Angestellt, IBM Cloud Technical Account Manager, IBM Deutschland GmbH
Berlin, Deutschland
Werdegang
Berufserfahrung von Guillaume Devillers
Bis heute 6 Jahre und 8 Monate, seit Nov. 2017
IBM Cloud Technical Account Manager
IBM Deutschland GmbHAs IBM Cloud becomes a strategic part of customer IT, Premium Support plan is often subscribed. As part of this plan, the TAM is the customer's point of contact. He makes sure that IBM Cloud support experience is at its best and IBM Cloud usage expands smoothly.
Remote worldwide assistance of IBM’s Business Rule Management System (BRMS) customers. Supported product are ex ILog JRules 7.x, WebSphere Operational Decision Management (WODM 7.5), Operational Decision Manager (ODM 8.x)
Remote worldwide assistance of IBM’s Business Process Management (BPM) customers: Supported product were Business Process Manager (BPM), WebSphere Process Server (WPS) and CrossWorlds Interchange Server (ICS)
9 Jahre und 4 Monate, Jan. 2002 - Apr. 2011
IBM WebSphere Lab Services SOA & BPM Consultant
IBM France
- Provides technical expertise on the IBM WebSphere software SOA & BPM suite. - Supports IBM customers and system integrator during their critical project phases: design, architecture, performances and methodology - Technical expertise of WebSphere Process Server (SOA & BPM), WebSphere Message Broker ESB), WebSphere MQ (MOM), WebSphere Partner Gateway (B2B)
1 Jahr und 4 Monate, Sep. 2000 - Dez. 2001
Professional Services
Crossworlds Software
Provides technical and methodological expertise on CrossWorlds InterChange Server (EAI) - Presales proof of concept, Prototypes - Design, guidelines, standards, tuning, benchmark, troubleshooting
1 Jahr und 9 Monate, Mai 1998 - Jan. 2000
Siebel & SAP Project Manager
Total SA
- For Totalgaz - Setup and integration of a Customer Relation Management system based on SIEBEL and the middleware GENESYS leading to a virtual call centre made of Nortel and Alcatel PABX over 6 sites. - SAP R/3 MM certification, as well as SD & BC training cycles, in view of its integration with SIEBEL.
3 Jahre und 6 Monate, Nov. 1994 - Apr. 1998
SAS & Business Object Project Manager
BT Syntegra
Staffed nearly solely at TOTAL Raffinage Distribution: - Issued functional and technical specifications - planned and managed project under set price contractual constraints - Defined installation and exploitation procedures - Negotiated development and maintenance contracts
3 Jahre und 4 Monate, Juli 1991 - Okt. 1994
DataWarehouse Consultant
Information Builders
Consulting, training and support
Ausbildung von Guillaume Devillers
3 Jahre und 9 Monate, Sep. 1987 - Mai 1991
Nuclear Fusion Plasma Physics
Université Joseph Fourier
Grade: Très Honorable Title: Parametric Instabilities and impurities release in JET during the ions cyclotron frequency heating
10 Monate, Sep. 1986 - Juni 1987
Matter & Radiation Physics
Université Joseph Fourier (Grenoble I)
Grade: Assez Bien (>65%) Speciality: Magnetohydrodynamic and plasma waves
1 Jahr und 10 Monate, Sep. 1985 - Juni 1987
Physics
Université Joseph Fourier (Grenoble I)
1 Jahr und 10 Monate, Sep. 1983 - Juni 1985
Mathematic & Physics
Université de Paris XI (Orsay)
Mathematics: Topology, algebra. Physics: electromagnetism, thermodynamic, mechanic...
Sprachen
Deutsch
Grundlagen
Französisch
Muttersprache
Englisch
Fließend